AI Customer Support That Resolves 60–80% of Tickets
A custom AI agent trained on your help docs + past tickets that drafts or auto-sends replies, escalates only when needed, and learns from every interaction. Built by Creative Genius on OpenAI, Anthropic Claude, Pinecone and ready for production in 3–8 weeks.
The problem
Support teams drown in repetitive tickets (password resets, order status, refund requests). Hiring more agents is unsustainable. Customer satisfaction drops as queues grow.
The solution
A custom AI agent trained on your help docs + past tickets that drafts or auto-sends replies, escalates only when needed, and learns from every interaction.
How we build it (step by step)
- Ingest your help center, KB, and 12 months of past tickets
- Build RAG pipeline with semantic search
- Wire to Intercom / Zendesk / Gorgias / Front
- Set confidence threshold for auto-send vs draft
- Daily review + retraining loop
The stack
We pick the right tool for the scope. No tool worship.
ROI snapshot
60–80% deflection rate within 90 days. Frees humans for the 20% of tickets that actually need them.
Industries where this ships well
FAQs
How does ai customer support actually work?
A custom AI agent trained on your help docs + past tickets that drafts or auto-sends replies, escalates only when needed, and learns from every interaction.
What does a ai customer support build cost?
Pilot scope: $8K–$20K (one focused workflow). Full production build: $20K–$60K. Enterprise with custom dashboards + admin tooling: $60K–$150K+. Every quote is fixed-price after a free 30-min scoping call.
How long until it's live?
Typical timeline: 3–6 weeks from kickoff to production. Week 1 discovery, weeks 2–4 build, week 5 testing, week 6 launch. Larger enterprise scopes run 8–12 weeks.
What's the ROI?
60–80% deflection rate within 90 days. Frees humans for the 20% of tickets that actually need them.
Which industries use this?
We've shipped this for Ecommerce, SaaS, Subscription Services, Travel, Fintech. The underlying pattern works in almost any vertical — the tuning is what changes.
Do we own the code?
Yes — full source code transfer at the end of every engagement. Self-host, modify, or hand off to your team.
Related use cases
Ready to ship this for your team?
Free 30-minute strategy call. We'll tell you exactly what we'd build, what it'd cost, and whether AI is actually the right tool for the job.